Frequently Asked Questions

How can Velocity help?

 

Velocity works with customers who realise that the world has changed and we no longer need everyone to work within the same physical location.

 

Velocity helps customers who want to tap into new sources of skilled professionals or have become frustrated with high staffing costs, increasing turnover rates and the general lack of available skills within their home location.

Velocity's "Build-Operate-Transfer" remote staffing services are particularly suited to companies that require ongoing development of in-house or product-based software applications. By partnering with Velocity, we work together to build and accommodate your remote software development team.  

What level and type of software skills are available?

People can be provided for most software development and application environments.  We have successfully built teams for web and mobile development as well as traditional legacy software environments.  We hire personnel to meet your specific technical and personal requirements.  

How big or small can my team be?

 

Your team can start as small as 1 or 2 people and grow to 20 plus.

How does it work?

 

In nutshell, Velocity builds you a dedicated team in our Manila or Hong Kong office.  We hire your personnel based upon your specific skill and experience requirements.  You have complete, immediate and transparent access to your team so that you can manage their work product.  We look after premises, equipment, communications, payroll, HR, training and any other administrative tasks.  

How much does it cost?

You are billed for each person you hire.  Since each person will have an associated salary (senior people have higher salaries than junior people), salary level drives cost.  On a monthly basis, you will receive an invoice for the person's salary plus a mark-up.  There is also a fixed per-person monthly office accommodation and support fee.  All of our costs are totally transparent.  We can bill in the currency of your chosing and use the exchange rate at the time of invoicing. 

How do I know the people provided have the skills and experience needed to do the job?

 

We don't have people "on the bench".  Once we understand your needs, we then recruit people that precisely match the skills and experience that you require.  An experienced Velocity HR manager works with you to clearly define the skills, experience and salary range required by each member of your team.  The Velocity HR team are highly experienced IT recruiters who possess that rare blend of technical, industry and search competencies.  All potential team members are video-interviewed by you before they are offered a position on your team.  You always have the final say in who joins your team.

How are the people supervised?

You have complete control over your remote personnel.  You set their goals and monitor their performance using your existing systems and procedures ... just as you would for head-office staff working from home.  In addition, Velocity provides video-conferencing facilities and fortnightly timesheets.  We can also assign an experienced Velocity team leader to provide general oversight and mentoring of your remote personnel.

How is individual performance monitored and assessed?

Our HR specialists perform regular, face-to-face performance appraisals with team members.  In addition to our internal appraisals, you may wish to undertake your own.  We will help you coordinate and undertake your own appraisals at an interval of your choosing.

 

What if someone doesn’t work out and I want them replaced?

All team members are on six months’ probation.  A team member can be replaced at any time during the probation period.  After the probation period, one months’ notice is required. In all cases, we determine why a replacement is needed and factor this into the selection of the new team member.  No one likes to replace people and people don’t like to be replaced. 

 

Can I visit the team or send one of my managers to work with them?

Absolutely.  We encourage and facilitate this.  We have relationships with a number of local hotels and serviced apartments so visiting your team is easy and cost-effective.  Velocity provides just-in-time office facilities for visitors and can provide dedicated work areas for longer stays.

Can I have team members come to our headquarters for training?

Definitely.  Velocity can arrange the appropriate travel visa with your local embassy or consulate.

How can I be sure that team members are not working for other clients?

Your team is a dedicated team. They work only for you.  Their activities are clearly recorded on their fortnightly timesheet.

How long does it take to create the initial team?

Typically, initial team assembly takes two to three months. 

What about Internet access and other technical support?

High speed internet is provided by default so your team can work closely with their colleagues in other locations.  Separate internet connections can also be implemented for customers who wish dedicated lines.  

Team-specific colaboration software can be installed to bring your teams even closer together. Our in-house technical support staff are available at any time to provide assistance.

What training is provided to the team?

This is really up to you.  People will already possess all or many of the skills required to undertake their work.  If you have an in-house application or specific technical environment that they require knowledge of, Velocity will work with you to create and deliver an effective orientation programme.

How do I add additional resources to my team?

Simply let us know what additional resources you need.  Preferably with one to two months’ notice.

 

What if someone resigns?

If one of your team resigns, we will find a suitable replacement and ensure smooth transition.

 

Can I cancel my team?

We have a termination clause in our agreement that caters for this.  Different clients have different needs and different risk profiles.  We can adjust risk in line with your specific requirements.

Can I migrate the team to be my own employees?

Absolutely.  That’s the Transfer part of Build-Operate-Transfer.  We help you set up your own local business entity and move your team members to be your own employees.   Although your team will have a new "employer", Velocity can continue to provide office accommodation and support services so it's business as usual for your personnel.

 

What’s the end result?

You have your own dedicated, motivated team in a convenient time zone to perform any number of tasks more appropriate to a low cost environment.

You have created a valuable corporate asset that increases both your company valuation and your ability to take on more business and bigger customers.

How do we get started? 

Click the button below and arrange to talk to one with our account managers.

© 2020 Velocity Solutions Limited. All Right Reserved.

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